Why AI Chatbot?
AI chatbots are very popular these days. One reason is that people have become
quite familiar with messaging and voice assistant platforms, both of which use
some form of AI .
Having a conversational AI on your site is beneficial for your business. It can
also be helpful in graphic designing
through suggesting some creative designs. However, AI chatbots are still
machines, and they have potential vulnerabilities. True, the algorithms used in
AI chatbots are much more complex than your average app, so security breaches
are less likely. But, it is still a possibility.
How to minimise the risk?
You can minimize your risk if you choose from the best
conversational AI platforms
currently available. It is most likely that they all have user ID
authentication, but that is not always enough. Even the authorized users are not
always careful about protecting the privacy and data of their customers.
What are the factors that should be considered while using an AI Chatbot?
You need to check if the AI chatbots platform that you plan to use has the
following security measures:
- End-to-end encryption
- Two-factor authentication
- Critical data blocking
- Channel restriction
- Time-based restriction
- Biometric verification
Meeting the security challenges associated with AI chatbots is crucial. Find out
more about other challenges that you need to address with AI chatbots in this
infographic. To know the best AI chatbots that you can use, read this blog